سياسة الاسترجاع والإلغاءRefund & Cancellation Policy

1. Free Trial Period (7 Days)

Upon signing up with NouraSky, you get 7 full days free to try the service. During this period:

• No fees or costs
• No credit card required
• Access to all features of your chosen plan
• Cancel anytime

2. Refund Period (2 Days)

This is the important part: Right after your free trial ends, you have 2 full days to request a full refund of what you paid in your first paid period.

3. How to Request a Refund

If you want a refund during the refund period:

1. Contact us via email: support@nourasky.com
2. Or via WhatsApp: +966 570 195 324
3. Tell us you want a refund
4. We'll process it immediately (usually within 24 hours)
5. You'll receive the full refund to your credit card

4. After the Refund Period

After the 2-day refund period expires:

• No refunds on paid fees
• But you can cancel anytime
• No additional fees upon cancellation
• You lose access immediately upon cancellation

5. Cancellation and Auto-Renewal

Auto-Renewal: Your subscription renews automatically every 30 days (or year). To cancel:

1. Go to your account settings
2. Select "Manage Subscription"
3. Click "Cancel Subscription"
4. Cancellation is immediate and final

6. Your Data After Cancellation

When you cancel your subscription:

• First 30 days: Your data is retained. You can reactivate without losing data
• After 30 days: Your data will be permanently deleted

7. Special Cases

Technical Issues: If you encounter a technical problem that prevented you from using the service, contact us immediately. We may extend your trial or offer a partial refund depending on the situation.

Duplicate Charges: If you were charged multiple times by mistake, we'll refund the extra amount immediately.

8. Pricing and Hidden Costs Policy

• ✓ All prices are clear on our pricing page
• ✓ No setup fees or hidden charges
• ✓ No cancellation fees
• ✓ Tax (15% VAT) added only at checkout

9. Currencies and Payment

We accept payment via:

• Credit cards (Visa, Mastercard)
• Digital wallets (Apple Pay, Google Pay)
• Bank transfers (in some cases)

Fees are charged in Saudi Riyals. If you're outside Saudi Arabia, the price will be converted to your local currency.

10. Your Responsibilities

When using our services, you're responsible for:

• Complying with laws in countries where you sell
• Paying taxes due in your country
• Not using the service for any illegal activity

11. Contact and Support

For questions or issues:

12. Policy Changes

We may modify this policy anytime. For major changes, we'll notify you 30 days in advance.

Quick Summary 📋